If you are experiencing any problems accessing our e-resources, this guide provides details of any known issues and work arounds.
If you are still unable able to access the resource after following our self-check guide and checking our list of current known issues please send an email to: studentconnect@staffs.ac.uk stating the following:
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Name of the resource you are trying to access.
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Screen shot of any error messages you receive.
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Confirmation you have followed our self-check guide.
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Your username.
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Best email address to respond to.
Remember, the more information you send us, the quicker we can resolve the problem
We will then investigate and resolve the issue for you.
