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Conflict Management

Dealing with conflict is often an interview question. Be prepared by identifying when you worked in groups, what was your role and how did you overcome problems?

5 things you need to know...

1.Conflict is normal  
if you understand this you can predict conflict and minimise it.
2.Sources of conflict -
include, among others;  non-participation, dominating person, underperforming person, excluding people, 
3.Consequences of conflict 
it can be exhausting, time wasting, morale lowering, mentally draining, uncomfortable, and can lead to poor performance.
4.Conflict can be avoided by using these strategies -
  • listening and respecting all points of view – not everyone thinks the same, other people have knowledge and views as well!
  • contributing relevant points about the subject
  • ensuring the environment is safe and non-judgmental
  • being prepared
  • doing your share
  • supporting others to feel comfortable and contribute

5.  Strategies to deal with conflict

  • Avoidance  - when you hope conflict goes away without you having to do anything  
  • Collaboration  -when you work together to find a mutually beneficial solution  
  • Compromise  -when you work to find middle ground  
  • Competing - when you have a ‘I win, you lose’ attitude – in fact most conflict has a ‘Win, Win’ solution
  • Accommodation - when you give-in to please the other person  

Collaboration and compromise are considered to be the best solutions

LinkedIn Learning Resources

linkedin learning promotional imageLinkedIn Learning offers online courses and videos to support a wide range of personal, technical and creative skills.

Have a look at our Conflict Management Collection for some recommended resources.

Need to know more...

We have produced resources to help you to develop your skills in this area.  You will find a factsheet on this topic below, plus others you may find useful.  See also the Online and Books tabs above.  

Related factsheets

Need more advice?

You can also discuss your development of this skill with a member of the Academic Skills Team.

Make an appointment for an online discussion or email support  by using our online booking form.

Personalising your device and using assistive tools

There are many assistive technology tools which can help you choose how you want to access material and these can really improve your productivity.

The University has made some applications available on the student PCs within the library and IT Centres; others are free for you to download and use on your own devices (phone, tablet, laptop or computer) .  Find out more on our personalising standard software guide and our assistive tools and software guide.