1.Conflict is normal -
if you understand this you can predict conflict and minimise it.
2.Sources of conflict -
include, among others; non-participation, dominating person, underperforming person, excluding people,
3.Consequences of conflict -
it can be exhausting, time wasting, morale lowering, mentally draining, uncomfortable, and can lead to poor performance.
4.Conflict can be avoided by using these strategies -
- listening and respecting all points of view – not everyone thinks the same, other people have knowledge and views as well!
- contributing relevant points about the subject
- ensuring the environment is safe and non-judgmental
- being prepared
- doing your share
- supporting others to feel comfortable and contribute
5. Strategies to deal with conflict
- Avoidance - when you hope conflict goes away without you having to do anything
- Collaboration -when you work together to find a mutually beneficial solution
- Compromise -when you work to find middle ground
- Competing - when you have a ‘I win, you lose’ attitude – in fact most conflict has a ‘Win, Win’ solution
- Accommodation - when you give-in to please the other person
Collaboration and compromise are considered to be the best solutions