Customer Service Excellence (CSE) is a government-backed industry standard that assesses in depth those areas of service which have been identified as being a priority to customers. This includes service delivery, timeliness, information, professionalism and staff attitude.
The Library was first accredited with the CSE in 2011, as part of Infomation Services, with a full reassessment in 2015 when we gained another three years accreditation. Following our last assessment in 2018, we gained the additional honour of achieving Compliance Plus accreditation in two areas - one for outreach and one for accessibility.