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Qualtrics online survey software

Qualtrics Support

The Qualtrics Support site has a huge amount of information on how to use all of the features within which you can access through the Help and Support button once you are logged in.  

You can browse through the topics, search for what you want to know or look at their list of Frequently Asked Questions.

Qualtrics Basecamp

On-demand learning created by Qualtrics subject matter experts, including training videos.  Basecamp is accessed via the Help link when logged in. 

  • Click on the question mark icon in the top right.
  • In the pop-up window scroll to bottom and click XM Basecamp
  • Select On-demand Training link
  • Start with: Learn to use Qualtrics for Research 

If asked to sign in:

  • Login: select Sign in via SSO
  • Use Organizational ID: staffordshire
  • Note:  Don't try to login using your email and password!

Contacting Qualtrics Support

If you have a problem where you need to contact Qualtrics Support you need to log this with them yourselves using their online support portal. We are not able to contact them on your behalf.

You can contact them using the Help link at the top right once logged in then selecting the Contact Support button. 

The document below describes in detail how to login and submit your support request.

Other help and support

If you are have problems logging into Qualtrics then it is likely the problem is not with Qualtrics itself, but the system we use to authenticate staff and student accounts.  You should therefore contact us for help at