Accessibility support

Welcome to the accessibility support section of the website. Here you will be able to find all the information you'll need about accessibility within our libraries and also the library support services available. 

The library provides a range of services and support for students and staff with additional needs. We have made sure that our libraries are fully accessible to wheelchair users with lifts available for access to the different floors within the libraries. 

Identifying your needs - once you have joined the University we recommend organising an appointment with your Academic Skills Tutor as soon as possible to discuss your individual needs in relation to using the Library and its services.

The Student Life Team are available to help students with a full range of initial enquiries. This mobile team offer help and support throughout the day online and in person.

If you have issues with welfare, then we have a service that can help. Whether your concerns are related to your course, careers, money matters, physical health, disability or wellbeing, whatever the issue, we'll help you get the right support.

If you want to look at the support we offer in more detail then browse our student support pages which help with all issues affecting your studies and your student life. 

• We have staff in the Student Life team who can help you at all our sites, just ask at our help points for any assistance you need, from help with finding books, using the multi function printers or how to use the lifts.

• We have accessible height customer service desks and self service machines.

• There are also height adjustable desks at Library Core and Blackheath Lane Library. 

• You can make your own large prints but please refer to the copyright issues relating to accessible formats.

• We have an online guide which sets out the accessibility support that the Library provides to students both on and off campus. This covers visiting our Libraries and accessing our electronic resources.

If you are unable to visit any of our libraries we can do a number of things to suit your needs. Books can be posted out to your home address and we can request that items are copied for you and then delivered either via the post or email. You can access our full library catalogue online and reserve and renew your books online via your library account. 

If you would like to speak to someone you can call the University Student Life team during staffed hours (Monday-Thursday 8.45am-5pm, Friday 8.45am-4.30pm) on 01782 294751 or use the online support portal Solve.