Borrowing & membership

Our Click and Collect Service allows you to request a printed book from one of our Libraries and collect from one of the Click and Collect locations.

You can use Click and Collect for books that are currently on loan, or if it is difficult for you to get to the Library where the book is located yourself.

The Catalyst is now open for Click and Collect - request your books and collect during building opening hours.

There are several locations you can select when putting in a Click and Collect request. Please consider which is the best for you and note that only the Library Creative is open 24/7.

Library Creative

• Blackstone Building, College Road, Stoke-on-Trent.
• Opening hours: 24/7
• The Click and Collect shelf is located on the right as you enter Library Creative and is next to the self-issue machine

Library Core

• Ashley 1, Leek Road, Stoke-on-Trent.
• Opening hours: 7am-10pm every day
• The Click and Collect shelf is located in Area A in Library Core. This is to the left of the self-issue machines.

Library Catalyst

• Catalyst Building, Leek Road, Stoke-on-Trent.
• Opening hours: 5am-10pm every day
• The Click and Collect shelf is on the ground floor in the Library Catalyst area to the right of the reception desk

Library Centre for Health Innovation

• Blackheath Lane, Stafford.
• Opening hours: 6am-midnight Mon-Fri, 6am-10pm Sat and Sun

How do I make a request?

1. Find the book you want using Library Search. 
2. Click on the item.
3. Sign in to your Library Account - select University of Staffordshire login credentials link.  If prompted use your standard university username and password.
4. Select a pick up location and click Send Request.

Cancelling a request

1.  Log in to your library account (standard university username and password)
2. Choose item and click "cancel request"

Collecting my requested items

1. When your book is available you will receive an email to let you know.  
2. You will find your requested book on the Click and Collect shelves at your chosen pick up location.
3. To Locate your book on the shelf look under your surname initial, first name initial and the last 4 digits of your student card number.
4. Remember to bring your student card with you to check the book out on the self issue machines.

If you cannot easily access our on campus Libraries we offer a postal service.  This covers distance learning students, students based at our London Campus and other students who are not able to travel to Stoke-on-Trent or Stafford.

We will post via tracked delivery. Maximum postal loans are 4 books at a time. When you return you will need to use recorded delivery too.

1. Find the book you want using Library Search. 
2. Click on the item
3. Sign in to your Library account.
4. Click "Request" and scroll down to the bottom of the Pickup locations list and select Home address under Personal Delivery. 

You can borrow these items initially for 2 weeks and Items will automatically renew unless requested by another user.

If there is an electronic version available for the book requested we will email you the details and provide a link to access the ebook instead of posting the printed version. 

We aim to deal with requests promptly and most requests are satisfied within 7 days. However please bear in mind that items currently on loan can take longer to arrive and we do rely on postal services for this.

Please return books to:

• Library Book Returns, University of Staffordshire Post Room, A11 Cadman Building, University of Staffordshire, College Road, Stoke-on-Trent, ST4 2DE

Borrowers are responsible for any return costs. Please package books securely and obtain proof of posting.