If you are experiencing any problems accessing our e-resources, this guide provides details of any known issues and work arounds.
If you are still unable able to access the resource after following our self-check guide and checking our list of current known issues please send an email to: firstname.lastname@example.org stating the following:
Name of the resource you are trying to access.
Screen shot of any error messages you receive.
Confirmation you have followed our self-check guide.
Best email address to respond to.
Remember, the more information you send us, the quicker we can resolve the problem
We will then investigate and resolve the issue for you.