Having problems accessing our e-resources? Please check our handy self-help guide below.
The best way to access the resources, we subscribe to is to search via the Library Resources webpage.
You will need your university login details to be able to access the resource.
Your username is on your student card.
This will be in the format of: a123456b or ab123456
Your password starts as your date of birth, in the form: ddmmyy
(e.g. For the 1st December 1980 it would be 011280) unless you have already changed it.
If you are asked for your username and password the log in page for our resources will look like this:
Problems accessing a resource
If you cannot access a resource try accessing a different resource via the library resources homepage www.staffs.ac.uk/library and see if you can access it.
Business Source Complete: http://libguides.staffs.ac.uk/az.php?a=b
If you can access an alternative resource:
Please send details and a screenshot of the error message you were getting with the resource you were trying to access before to firstname.lastname@example.org and we will investigate and resolve the issue for you.
If you cannot access the alternative resources, please try the following:
Re-set your password using the link below:
please ensure you use the off-campus link:
Once you have done this please:
Close your browser and re-open it again just to make sure you are trying a new session. Try to access the resources again, if you are not successful please try the following:
Another reason for this may be that the specific resource you are trying to access is blocked by your local institution or countries Firewall If none of the above work please check with your local IT department if access to the resource has been blocked by your institution, country or Firewall.
Resource still not accessible?
If you are still unable able to access the resource after trying the instructions above please send an email to: email@example.com stating the following:
Name of the resource you are trying to access
Screen shot of any error messages you receive
Confirmation you have followed the above instructions (tried an alternative resource, re-set password, closed/re-opened browser, cleared cookies/cache, tried a different browser, contacted your local IT department.
Best email address to respond to
Remember, the more information you send us, the quicker we can resolve the problem
We will then investigate and resolve the issue for you.