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Current issues guide

E-resources access problems guide

If you are experiencing any problems accessing our e-resources, this guide provides details of any known issues and work arounds.

If you are still unable able to access the resource after following our self-check guide and checking our list of current known issues please send an email to: studentconnect@staffs.ac.uk stating the following:

  • Name of the resource you are trying to access.

  • Screen shot of any error messages you receive.

  • Confirmation you have followed our self-check guide.

  • Your username.

  • Best email address to respond to.

Remember, the more information you send us, the quicker we can resolve the problem

We will then investigate and resolve the issue for you.