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Current issues guide

How to allow the EZProxy cookie to be accepted.

You may see this message when trying to access an article from your laptop, computer, or iPad:

Licensing agreements for these databases require that access be extended only to authorized users. Once you have been validated by this system, a "cookie" is sent to your browser as an ongoing indication of your authorization to access these databases. This cookie only needs to be set once during login.

If you are using a firewall or network privacy program, you may need reconfigure it to allow cookies to be set from this server.

As you access databases, they may also use cookies. Your ability to use those databases may depend on whether or not you allow those cookies to be set.

Settings need to be set to allow EZproxy's cookies to be accepted. To fix this problem, you need to change your cookie settings in the browser:


  • On your computer, open Chrome.
  • At the top right, click More More.
  • Click More tools and then Clear browsing data.
  • At the top, choose a time range. To delete everything, select All time.
  • Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  • Click Clear data.


  • Choose Safari > Preferences, click Privacy, then select "Always allow"


  • Menu > Options > Privacy > History > Select "Firefox will: Use custom settings for history."
  • "Accept cookies from sites" should be check marked.
  • "Accept third party cookies" should be set to "Always."

Internet Explorer  

  • Tools (gear icon) > Internet options > Privacy tab
  • Set to "Medium," "Low," or "Accept All Cookies."

Further information on clearing the cache and cookies can be found in this useful helpguide.