Skip to Main Content

Current issues guide

Your Library Account

Your Library account is used to check on the print books that you have on loan and to place requests for print books using our Click & Collect service.

If you are still having problems accessing your account after following these guides, please contact us via Solve and include the following information in your email:

  1. Confirmation you have tried the above steps
  2. Screen shot of any error message you are getting
  3. Your username
  4. Best email address for us to respond to

Remember, the more information you send us, the quicker we can resolve the problem

We will then investigate and try to resolve the issue for you. 

Logging in via the Library and Skills webpage

1. Go to the Library and Skills page: libguides.staffs.ac.uk/library

2. Click on the Login to your Library Account link located under the search box as highlighted below.:

A screenshot of the Library and Skills homepage banner and the Library Search bar. The link to access your Library account appears fourth on the banner after the Library Search text input field, the link to e-resources A-Z, and the link to e-journals by title.

3. If you are a current student or member of staff, please choose the University of Staffordshire login link. All other library users (e.g. Alumni, SCONUL Access) will need to choose the option for Other Users.

The Library Account login screen. The elements/fields/links appear in this order: 1. University of Staffordshire logo, 2. The words "Library Search", 3. The words "Login using:", 4. the link to use a University of Staffordshire login, 5. the link for Other users.

4. Students and Staff - login with your University username and password using the following format:

  1. Students: a123456b@student.staffs.ac.uk
  2. Staff: abc1@staff.staffs.ac.uk

The University of Staffordshire account login screen. After the words "Sign in" there is a field to enter the username, followed by a link "Can't access your account?", followed by a clickable button for "Next".
 

5. Other Users - login with your User ID (library card barcode number) and password.

The Other users login screen. The elementys/fields are displayed in this order: 1. University of Staffordshire logo, 2. the words "Library Search", 3. the words "Login using", 4. a text inpur fields to enter the User ID, 5. a text input field to enter your password, 6. a link to "Click here to reset your password", 7. a clickable button to LOGIN.

Logging in via the Library Search page

1. Go to the homepage of our Library Search system (Primo)

2. Click on the Sign In or Menu > Library Card links at the top right of the navigation bar to be taken to the Sign In page.

The Library Search banner. The elements/fields appear in this order: 1. Skip to main menu, 2. Skip to Search, 3. Library Search URL, 4. Research Assistant, 5. New Search, 6. Journal title search, 7. A-Z databases, 8. Library home page, 9. Subject Support guides, 10. More, 11. Use QR code or copy link, 12. My favourites, 13. Sign in, 14. Menu. Within the Menu the link to Libray Card appears first.

3. If you are a current student or member of staff, please choose the University of Staffordshire login link. All other library users (e.g. Alumni, SCONUL Access) will need to choose the Other Users sign in link.

The Library Account login screen. The elements/fields/links appear in this order: 1. University of Staffordshire logo, 2. The words "Library Search", 3. The words "Login using:", 4. the link to use a University of Staffordshire login, 5. the link for Other users.

4. Students and Staff - login with your University username and password using the following format:

  1. Students: a123456b@student.staffs.ac.uk
  2. Staff: abc1@staff.staffs.ac.uk

The University of Staffordshire account login screen. After the words "Sign in" there is a field to enter the username, followed by a link "Can't access your account?", followed by a clickable button for "Next".
 

5. Other Users - login with your User ID (library card barcode number) and password.

The Other users login screen. The elementys/fields are displayed in this order: 1. University of Staffordshire logo, 2. the words "Library Search", 3. the words "Login using", 4. a text inpur fields to enter the User ID, 5. a text input field to enter your password, 6. a link to "Click here to reset your password", 7. a clickable button to LOGIN.